Privacy Policy

When you book a service, request a quote, or contact us, you may share:

• Your name, phone number, and email address
• Your mailing or billing address
• Vehicle details such as make, model, year, mileage, and license plate
• Service history and maintenance preferences
• Payment details when you pay for a service
• You can send us any comments, questions or feedback

When you visit our website, our systems may record:

• Your IP address and general location (city or region, not your exact address)
• Browser type, device type, and operating system
• Pages you viewed, links you clicked, and how long you stayed
• The website or search that brought you to us
• Cookie and similar tracking data

We may also receive information from:

• Payment processors that handle your transaction
• Advertising and analytics partners who help us understand website traffic
• Review platforms and social media sites where you interact with us
• Business partners and suppliers connected to the services we provide

We do not collect Social Security numbers, health information, biometric data such as fingerprints or facial scans, or information about your race, religion, or political views. We also do not use facial recognition technology on our website or in our shops.

We use the information we collect to:

• Perform the oil change, brake, battery, A/C, radiator, tire, or headlight service you requested
• Keep a record of your vehicle's service history so future visits are faster
• Send you appointment confirmations, service reminders, and receipts
• Answer your questions and respond to your feedback or complaints
• Process payments and prevent fraudulent transactions
• Improve our website, our shop operations, and the quality of our service
• Send you offers, coupons, and promotions if you have asked to receive them
• Comply with legal obligations, warranty requirements, and tax rules
• Protect our staff, customers, property, and legal rights

We do not sell your personal information to data brokers.

We share information only when it is necessary, and only with parties who have a genuine reason to have it:

• Service providers. Companies that handle our payment processing, appointment scheduling, email or text messaging, website hosting, and IT support. They may only use your information to perform work for us.
• Parts and product suppliers. When a warranty claim, part order or manufacturer requirement makes it necessary.
• Advertising and analytics partners. Cookie-based data that helps us measure website performance and show relevant ads. You can limit this using the choices described below.
• Legal and safety reasons. When required by law, a court order, or a government request, or when we need to protect the safety of our customers and staff.
• Business transfers. If our business is sold, merged, or reorganized, customer information may transfer to the new owner under the terms of this policy.

Our website uses cookies and similar technologies to remember your preferences, keep your session working correctly, understand which pages are popular, and measure the performance of our ads.

You can control cookies through your browser settings. Most browsers let you block cookies, delete existing ones, or warn you before a cookie is stored. Keep in mind that blocking all cookies may cause parts of our website, such as appointment forms, to stop working properly.

We honor the Global Privacy Control (GPC) signal where your browser sends one.

If you opt in to receive service reminders or promotional messages, we will only send them to the number or address you provided. Message and data rates may apply for text messages. You can stop receiving them at any time by replying STOP to a text, clicking the unsubscribe link in an email, or calling us at +1 (214) 774-9177. Even after you opt out, we may still contact you about a service you have already booked.

Payments are processed by trusted third-party payment providers. We do not store your full credit or debit card number on our systems. Our payment partners use encryption and industry-standard security practices to protect your card details.

We keep your information only as long as we need it:

• Service and vehicle records: kept as long as your account is active and for a reasonable period afterward, so we can provide accurate maintenance history
• Payment and transaction records: kept as long as tax, accounting, and warranty rules require
• Marketing contact details: kept until you opt out
• Website analytics data: typically kept for a limited period and then deleted or anonymized

When we no longer need your information, we securely delete it or remove anything that could identify you.

We use reasonable physical, technical, and administrative safeguards to protect your information, including secured systems, restricted staff access, and encrypted connections on our website. That said, no method of transmitting or storing data online is completely secure, so we cannot guarantee absolute security. If we ever become aware of a breach that affects your personal information, we will notify you as required by law.

Depending on where you live, you may have the right to:

• Know what personal information we have collected about you and how we use it
• Access a copy of the personal information we hold
• Correct information that is inaccurate or out of date
• Delete your personal information, subject to legal and record-keeping exceptions
• Opt out of targeted advertising or the sharing of your information
• Limit the use of any sensitive information
• Non-discrimination, meaning we will not deny you service or charge you more for exercising these rights

Call us at +1 (214) 774-9177 or email us through the contact page on our website. We may ask you to verify your identity before we act on a request, so that we do not release your information to the wrong person. You may also authorize someone else to make a request on your behalf with written permission. We aim to respond within 45 days and will let you know if we need more time.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it promptly.

Our website may link to other sites, such as parts manufacturers, review platforms, or social media pages. We do not control those sites and are not responsible for their privacy practices. We encourage you to read their privacy policies before sharing information with them.

For the safety of our customers, staff, and vehicles, some of our shops use security cameras. Footage is used only for safety, security, and loss prevention. It is kept for a limited period unless it is needed for an investigation or legal matter.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or the law. When we do, we will revise the "Last Updated" date at the top of this page. Significant changes will be highlighted on our website. Please check back occasionally so you stay informed.

If you have questions, concerns, or requests about your privacy, we would rather hear from you than have you wonder.

• Ten Minute Oil Change
• Garland, TX
• Phone: +1 (214) 774-9177
• Website: tenminoilchange.com